Business Process
Driving Business Growth Through Outsourced Excellence
​​
At PhoenixEra Business Support Services, our mission is to create constant value for our clients. We go beyond traditional BPO by acting as your extended business partner, helping your operations evolve, adapt, and thrive in an ever-changing market.
​​
We follow agile and lean methodologies to ensure your business processes are continuously optimized, resulting in higher efficiency, cost savings, and superior customer satisfaction.
Lead Generation / Appointment Setting / Presales
We help keep your sales team focused on closing deals by handling the initial stages of lead generation and appointment setting.
​
Benefits:
-
Identify and qualify potential leads
-
Forward only interested prospects to your sales team
-
Save time and resources, improving overall sales efficiency
For dynamic industries like F&B, we provide domain-specific expertise to handle daily, weekly, and seasonal fluctuations. Our Six Sigma methodology ensures cost-effective strategies while prioritizing customer experience.
​
Benefits:
-
Efficient order management and reservations
-
Customer-centric service for improved satisfaction
-
Optimized operational workflow
Order Taking / Table Reservation
Customer Acquisition
We combine telemarketing, internet, and SMS marketing to reduce the cost of acquiring new customers by over 50%.
​
Benefits:
-
Expand your customer base efficiently
-
Implement proven mass sales models
-
Focus your in-house team on high-value activities
Our trained professionals handle all types of customer service interactions with patience, empathy, and innovation. We leverage multiple communication channels: Email, Web Chat, Social Media, and traditional telecalling.
​
Benefits:
-
High-quality, multi-platform support
-
Enhanced customer satisfaction and loyalty
-
Efficient complaint handling and resolution
Customer Service
Tech Support
We provide end-to-end technology support, including first-level resolutions, troubleshooting, patch updates, and specialized tech desk services for technology companies.
​
Benefits:
-
Reliable technical support for all user levels
-
Quick issue resolution and reduced downtime
-
Expert handling of complex technical queries
Our collections team operates under the highest BPO standards, including FDCPA compliance, to recover dues effectively through auto-dialers, emails, IVRs, and messages.
​
Benefits:
-
Maximize recovery rates
-
Ensure regulatory compliance
-
Minimize operational costs
Collections
Customer Complaint Management
We view complaints as opportunities to enhance service. Our end-to-end complaint management model transforms issues into customer satisfaction and loyalty.
​
Benefits:
-
Efficient complaint resolution
-
Improved client retention
-
Positive brand reputation
Our team provides 24/7/365 support for emergency situations, trained to manage all interactions with urgency, empathy, and professionalism.
​
Benefits:
-
Immediate response to critical issues
-
Expert handling of challenging situations
-
Consistent support quality
Emergency Helpline
Customer Satisfaction Surveys (C-SAT)
We design, implement, and analyze customer satisfaction surveys via Email, SMS, or telecalling, providing actionable insights to enhance business operations.
​
Benefits:
-
Gather accurate customer feedback
-
Analyze data with statistical rigor
-
Implement informed strategies for improvement
Why Choose PhoenixEra?
-
Tailored Solutions: Services customized to your business needs
-
Operational Excellence: Agile, lean processes for efficiency
-
Cost Savings: Reduce overhead and optimize resources
-
Customer-Centric: Enhance satisfaction, loyalty, and retention
-
Expert Team: Skilled professionals across telemarketing, tech support, customer service, and collections