Privacy Policy for PhoenixEra Business Support Services
Effective Date: 01/09/2021
Last Updated: 01/01/2026
Introduction
PhoenixEra Business Support Services (“we”, “us”, “our”) operates the website https://phoenixerabss.com/ (the “Site”). We are committed to protecting the privacy of visitors to our Site, clients, prospects, and users of our services. This Privacy Policy explains how we collect, use, disclose, store, and protect information and your rights concerning that information.
By accessing or using the Site or our services, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
PhoenixEra Business Support Services is a business process outsourcing company headquartered in India with services extending to clients globally. Our offerings include healthcare solutions, virtual legal support, business processing, customer support, IT & tech support, and related services.
Contact details for privacy queries:
Email: info@phoenixerabss.com
Address: A1/89, Room No 2, First Floor, Sector 21, Turbhe, Navi Mumbai - 400 703
What Information We Collect
A. Personal Information You Provide
We may collect personal and business information that you voluntarily provide, such as:
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Name
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Email address
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Phone number
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Company name
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Job title
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Service request details
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Any other information you submit through forms on the Site
This may occur when:
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You fill out a contact form or inquiry
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You subscribe to newsletters
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You request a consultation, demo, or pilot project
B. Automatically Collected Information
We may also collect certain technical information automatically when you visit the Site, including:
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IP address
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Browser type and version
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Device identifiers
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Pages visited and interaction data
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Cookies and similar tracking technologies
We collect this data to help improve the Site and analyze trends.
How We Use Your Information
We use the information we collect for the following purposes:
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To respond to your inquiries and provide services requested
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To personalize your experience with our Site and communication
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To send updates, newsletters, and promotional content (where consented)
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To improve and optimize our Site and offerings
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To comply with legal and regulatory obligations
We will only process your personal data where there is a lawful basis, such as your consent or as necessary to provide our services.
Legal Basis & Consent
Where required by applicable law, we will obtain your consent before processing your personal data. You may withdraw consent at any time using the contact details listed above. We process personal data in accordance with Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”) which emphasizes lawful, fair and transparent processing.
Data Sharing & Disclosure
We may disclose your personal information in the following circumstances:
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To our trusted third-party service providers who assist us in delivering services (e.g., IT hosting providers, analytics partners)
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If required by law or to comply with legal process or government request
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To protect rights, property, or safety of PhoenixEra BSS, our clients, or the public
We will not sell your personal data to third parties.
Cross-Border Data Transfer
Because we operate globally, your information may be transferred to and processed in countries outside your own, including India and the United States. Where required by law, we will implement appropriate safeguards to ensure a level of protection equivalent to applicable legal requirements.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with applicable legal obligations. Once no longer needed, we will securely dispose of your personal data.
Security Measures
We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. However no method of transmission over the Internet is completely secure.
Your Rights
Subject to applicable law, you may have certain rights related to your personal data, including:
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Right to access and obtain a copy of your personal data
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Right to correct or update inaccurate data
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Right to delete data (where permitted)
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Right to object to or restrict data processing
To exercise your rights, please contact us using the details provided above.
Cookies & Tracking Technologies
We use cookies and similar technologies to improve the functionality of our Site and provide a better user experience. You can control cookies through your browser settings. Specific details on cookies (if any) shall be listed in a standalone cookiestatement (if maintained).
Children’s Privacy
Our Site is intended for general audiences and businesses. We do not knowingly collect or process personal information of children under the age of 18.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the “Last Updated” date revised accordingly.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Email: info@phoenixerabss.com
Address: A1/89/02, First Floor, Sector 21, Turbhe, Navi Mumbai - 400 703